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Store policy
Refund Policy
Thank you for shopping with SmokedByDani. We want you to feel confident when ordering official merch from our website. Please review the refund and return policy below before placing your order.
Returns and Exchanges
Because SmokedByDani merch may be produced in limited quantities, all return and exchange requests must be reviewed before approval. Items must be unworn, unused, unwashed, and in their original condition to be considered for a return or exchange. Items that show signs of wear, washing, damage, stains, odor, or alteration may not be accepted.
Return Window
Return or exchange requests must be submitted within [insert number of days] days of delivery. Requests submitted after this window may not be eligible for a refund or exchange.
Final Sale Items
Limited-edition drops, sale items, discounted items, custom items, and certain promotional products may be final sale. Final sale items are not eligible for refunds or exchanges unless they arrive damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the item and packaging. Once reviewed, we will help determine the next step, which may include a replacement, exchange, or refund depending on the situation and product availability.
Refunds
Approved refunds will be issued to the original payment method used at checkout. Please allow time for your bank or payment provider to process the refund after it has been issued. Original shipping costs may not be refundable unless the return is due to an error with the order.
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method for any approved return. SmokedByDani is not responsible for returned items that are lost in transit.
How to Request a Return or Exchange
To request help with an order, please contact us through the contact page and include your full name, order number, email used at checkout, reason for the request, and photos if the item arrived damaged or incorrect.
Questions
For questions about this Refund Policy, please contact SmokedByDani through the website contact form.